Which countries do you ship to?
Worldwide! We ship to all countries around the world!
How much is shipping?
We offer Free Standard shipping on orders over $100. Orders below this price will have a shipping cost of $8.
However, if you wish to receive your goods faster, we also provide an Express shipping option for additional charges.
How long does delivery take?
Delivery times vary from country to country. Once your order has been shipped, you will be notified via email. As a reference, we ship from Hong Kong and it takes approximately 7-15 business days for deliveries to USA and Canada via registered airmail.
How are my local customs and tax issues handled?
Customers are responsible for any local customs and/or taxes that are applicable to their order. Please check your local custom and tax policies for further details.
What is Peak Gems Dot Com's return policy?
We want all our customers to be satisfied, so we offer a 30-day 100% satisfaction guarantee return policy. If you are unhappy with your order in any way, please don’t hesitate to contact us via the "Contact Us form" regarding your: 1) Order number, 2) Product in question and 3) Problem. We will then advise you on the next course of action to take.
What is the procedure for return?
After contacting us via the "Contact Us form" with your details, we will guide you through the rest of the return process. We would require that you send the order back to us for inspection via registered airmail, after which we will arrange for a full refund of your order to be made back to you depending on your request. Please note that the shipping and insurance fees are not refundable. The buyer would be responsible for the return shipping charges.